Complaints Policy

Ghanem Aloula Information Technology Company (operating within the sandbox of the General Real Estate Authority for the provision of the Fractional Real Estate Ownership product) is committed to providing the best experience for its customers and provides an official channel for receiving and handling complaints in accordance with the following steps:

First: Submitting a Complaint

In the event of any complaint or observation related to the platform's services, customers may contact the customer service team through one of the following official channels:

• Phone: +966920031882
• WhatsApp: +966920031882
• Email: support@ghanem.sa
• Working Hours: Sunday – Thursday, 9:00 AM – 6:00 PM

Second: Processing Time

The customer service team is committed to reviewing the complaint and responding within a maximum of five (5) business days from receipt, and informing the customer of the proposed solutions.